- Request for return be made WITHIN 15 days of receipt and items must be returned WITHIN 15 days of receiving RAN
- All returns are subject to 25% restocking fee
- No returns are accepted after 30 days
- All returns must be in original condition and packaging. Returns are subject to inspection prior to any credit or refund being issued.
- All shipping charges paid at time of order processing are non-refundable.
- Customers are responsible for the costs of shipping back any return items.
- Return Authorization Number (RAN) is required to return items. Please email or call us to get an RAN#
Our Return Address
LBC LIGHTING PRO
Attn; Pro Returns
1762 Tyler Avenue
South El Monte, CA 91733
Please note that NO returns will be accepted for the following conditions:
- Item returned without an RAN number
- items that have been installed, customized or modified
- Order past 30 days.
- Items not in original packaging and/or missing parts/hardware or manual
- Made to Order or special order items.
- Overstock or Clearance Sale Items
- Truck-load sized items.
- Any volume orders totaling more than $2,000.00
- Any large quantity order of 12 pieces or more of the same product.