Policies

Return Policy

  • Request for return must be made WITHIN 15 days of receipt and items must be returned WITHIN 15 days of receiving RAN
  • All returns are subject to 25% restocking fee
  • No returns are accepted after 30 days
  • Any shipping charges paid at time of order processing are non-refundable
  • Customers are responsible for the costs of shipping back any return items
  • Return Authorization Number (RAN) is required to return items. Please email or call us to get an RNA#.

Our Return Address

LBC Lighting
Attn: Pro Returns
1762 Tyler Avenue
South El Monte, CA 91733
Tel: 626-279-2658
Mon to Thurs, 8.30am to 5pm

Please note that NO returns will be accepted for the following conditions:

  • Items returned without an RAN number
  • Items that have been installed, customized or modified
  • Items not in original packaging and/or missing parts/hardware or manual
  • Made to Order or special order items
  • Overstock or Clearance Sale Items
  • Truck-load sized items
  • Any volume orders totaling more than $2,000
  • Any large quantity order of 12 pieces or more of the same product

 

Shipping Policy

For a limited time, LBC Lighting Pro offers FREE Same Day Delivery for orders $500 or more. Orders less than $500 are subject to the following delivery fees:

$0.01 - $249.99 = $29
$250 = $499.99 = $49

Delivery Area

LBC Lighting Pro's initial delivery area is limited to selected local cities. During check out, please enter your delivery address and zip code. You will be notified if your address is within our Same Day Delivery area. We sincerely apologize if it is  not included at this time. We will be increasing more Same Day Delivery areas as we progress. As feedback, you may email us at customerservice@lbclightingpro.com to let us know of the cities that you would want us to provide Same Day Delivery

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